WhatsApp Business Integration

What the application is

The application is a private, login-protected inbox used by the staff of a Brazilian law firm that works with social-security matters. Clients write to the firm on WhatsApp; the staff member reads the conversation and answers from the same business number, inside the inbox, instead of a personal phone.

It is not a public product page, a marketing list tool, or a bulk-messaging service. Each conversation starts from a person who contacted the business, or from a message template that the business itself created and Meta approved.

Permissions requested

whatsapp_business_management

Account and message templates

Used after a business administrator selects the company's WhatsApp assets on Meta's own connection screen.

Read the IDs of the selected WhatsApp Business Account and phone number.
List, create and display message templates and their review status.
Show which account is currently connected, so the administrator can confirm or disconnect it.

whatsapp_business_messaging

Conversations in the inbox

Used for the conversation that the staff member sees and answers.

Send replies from the connected business number.
Receive messages and media addressed to that number.
Display sent, delivered, read and failed status for each message.

No other permission is requested. The application does not read personal profiles, does not post content, and does not manage advertising assets.

How a business connects

An administrator of the business signs in to the inbox with an individual account.
The administrator opens Meta's official connection screen and chooses the WhatsApp Business Account and the phone number to connect.
Meta returns an access credential, which is stored on our server and never displayed on public pages.
The inbox then shows incoming conversations for that number and allows staff to reply.
The administrator can disconnect at any time, which immediately stops further access.

Data kept for a connected account

The inbox stores the selected business account and phone-number identifiers, template content and status, the customer phone identifier, message text and media, timestamps and delivery events. This information is used to display the conversation, send replies and keep message status current.

We do not ask for a personal Meta password, do not sell data obtained through Meta, and do not use it for unrelated advertising.

Two permissions only

WhatsApp account management and WhatsApp messaging — nothing beyond that.

Individual sign-in

Every staff member has a personal account with access limited to their role.

Server-side credentials

Connection tokens are held on the server and are not exposed to browsers or public pages.

Deletion and privacy

A business administrator or an individual may request deletion of stored data at any time, following the published Data Deletion Instructions. The full data practices are described in our Privacy Policy, and the conditions of use in our Terms of Use. Records that Brazilian law requires us to keep are retained for the legal period and their use is restricted accordingly.

App Review material

The private App Review submission contains the test credentials, the prepared test assets, the screen recordings and step-by-step instructions for each permission. Credentials and access tokens are never published on this page.

No partnership claim

Meta and WhatsApp are third-party services to which the application connects. We do not claim certification, endorsement, partnership or prior approval by Meta.

Business identification

Magalhães Pagoti & Leonel Advogados · Brazilian company registry (CNPJ) 48.361.238/0001-79 · Av. XV de Novembro, 189, Centro, Cornélio Procópio, Paraná, Brazil, ZIP 83.303-000 · contato@auxiliomatermpl.com.br